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Send and Receive Emails From the Ticket System

Under Review
Frederik Merz
Frederik Merz

Similar to tools like Zendesk I want to be able to write free text emails to third parties from the ticket system, notify them about the status of a ticket and also receive email replies and log them in the tickets (similar to comments).
That way I can collaborate with parties who don't have access to Platform or who want to add or forward context via email.

Patrick Hollenbeck
Patrick Hollenbeck team
set status to
Under Review

Under review.